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At Essence & Co., customer satisfaction is our priority. However, we have specific policies regarding refunds and returns to ensure a fair and transparent process. By making a purchase from our website, you agree to the terms outlined below.
1. Return and Refund Eligibility
Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a refund or exchange, you must first return the product to us. Only after we receive the returned product will we process a refund or exchange.
2. Return Conditions
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Returns are only accepted per invoice; we do not accept returns for items purchased more than two months ago or for discontinued products.
- Clearance and sale products are final sale and are not eligible for return or refund.
- If the product is found to be damaged or dead on arrival (DOA), we will only issue a refund for the product price. Excise duty and shipping fees are non-refundable.
3. Refund Process
- Refunds will be issued in the form of store credit in most cases. Some exceptions may apply based on circumstances.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and store credit will be issued within a reasonable timeframe.
- Shipping fees for returns are non-refundable, and customers are responsible for return shipping costs.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, send us an email at info@essencedrop.ca and return the item according to our return process.
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been opened or used
- Items purchased on clearance or final sale
- Any product returned without prior authorization
6. Shipping Returns
To return your product, mail it to:
Essence & Co.
Email: info@essencedrop.ca
Customers are responsible for covering the return shipping costs unless the product is defective or incorrect due to our error.
For return and refund requests, please fill out the Return Form at essencedrop.ca or contact us at info@essencedrop.ca for the return form link.
7. Changes to This Policy
We reserve the right to modify or update this refund and returns policy at any time. Any changes will be posted on this page with the updated effective date.
For any refund or return-related inquiries, please contact us at info@essencedrop.ca.
8. Contact Us
For further questions regarding refunds and returns, you can reach us at:
Essence & Co.
Website: essencedrop.ca
Email: info@essencedrop.ca