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Welcome to Essence & Co. (essencedrop.ca)
Effective Date: January 29, 2025
At Essence & Co., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our website:
Personal Information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (credit card, cheque, e-transfer)
- Order history and values
Automatically Collected Information:
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Improve our website and services
- Communicate with you about your orders and inquiries
- Conduct targeted marketing via email (with your consent)
- Prevent fraud and ensure the security of transactions
- Comply with legal and regulatory obligations
3. Payment Information
We accept payments via credit card, cheque, and e-transfer. Your payment information is securely processed through our payment partners. We do not store credit card details on our servers.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Understand user behavior and preferences
- Improve website performance and user experience
- Deliver relevant advertisements
You can control cookie settings through your browser preferences. However, disabling cookies may affect your browsing experience.
5. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
- Third-party service providers for order fulfillment, payment processing, and marketing
- Legal authorities when required by law or to protect our rights
6. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking the “unsubscribe” link
- Request details on how we use your data
To exercise these rights, contact us at info@essencedrop.ca.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.
9. Liability and Legal Disclaimers
9.1 Product Liability
By purchasing and using any products from Essence & Co., you acknowledge and accept full responsibility for the use of these products. Essence & Co. is not liable for any adverse effects, injuries, or damages resulting from the use or misuse of our products. Customers should ensure they are fully informed about the product before making a purchase. Our products are intended for use by adults only and should not be used by individuals under legal smoking age.
9.2 Compliance and Legal Responsibility
Retailers and distributors of Essence & Co. products must comply with all applicable laws and regulations. If a government agency finds a retailer selling our products to individuals under the legal age, the retailer is solely responsible for any penalties, legal actions, or compliance issues. Essence & Co. does not bear responsibility for third-party violations of age restrictions or local laws regarding e-liquid sales.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of these changes.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us at: Info@essencedrop.ca